Frequently Asked Questions

Get answers to the most common questions asked about our cleaning services. If we do not answer your question here, feel free to contact us and ask your question.

General Questions

How often should a mattress be cleaned?
Dust mites thrive on the skin flakes we shed every night. The recommended service interval is once every four to six months.
Why can’t I just vacuum my own mattress?
Traditional household or commercial vacuums do not have the power to remove the highly resilient dust mites and other harmful debris that are deeply embedded in the mattress. And, they do not utilize the all important germ killing UV-C light, the key to effective disinfection.
How long does the cleaning process take?
It depends on the size of mattress, but between 15-20 minutes for a single mattress and about 20-25 minutes for a double mattress.
How long after you’ve finished do we have to wait before we can make the bed and go to sleep?
You only need to wait for the cleaning process between 15-25 minutes. You can then make the bed and go straight to sleep. You don’t even need to air the room unless you want to.
Is there any mess after you finish?
No. We make no mess and leave the room exactly how we found it. All you will have to do is to make the bed when we leave.
Can mattress cleaning cure my allergy?
No, it doesn’t offer any cure, but it will help to reduce the severity and frequency of allergies. Many of our customers have found that their particular allergy disappears altogether and in the case of asthmatics, about 90% of sufferers are allergic to House Dust Mite droppings, so the chances of us helping an asthma sufferer is very high.
How old does a mattress have to be before it is worthwhile cleaning it?
We have found that a new mattress, if used on a regular basis, would benefit from a clean after about 6 months use.
Can an old mattress be cleaned effectively?
Yes, most definitely. Mattresses that are old will have much higher levels of dust mites and droppings, dead skin, fungal spores, bacteria and germs. This will also apply to hand me down ones as well. Our process is extremely effective and will make them clean and fresh again.
Do protective mattress covers work?
There have been studies that show them not to work effectively. Also, from our experience, whenever we have tested a mattress with a protective cover, the mattress has always tested positive for contamination. However, if you have got them already or you are intending to buy some, then only use them on a brand new mattress or one that has just been cleaned and sterilized by us. If you don’t, all you are doing is incubating the mould, bacteria and fungus that is already present.
Is there a dust mite season, as with pollen or molds? Are the summer months tougher on people with dust mite allergies because of the higher humidity?
The dust mite season is actually quite erratic. It may be higher in the summer in many climates because of the warmth and higher humidity. But people who are sensitive to dust mites often will have symptoms all year-round. And in the winter time, when people spend more time indoors and keep windows and doors closed, dust mite particles are often still in the house, and they still can be a problem.
Can exposure to dust mites actually cause the sensitivity, or are you just born allergic to dust mites?
The main area of concern is in very young children growing up in environments where there’s high dust mite exposure — or other types of allergen exposure. There is some evidence that if an infant or a young child grows up where there’s a high exposure to sensitising substances, he or she will be more likely to develop allergy problems, asthma or both.
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